FAQs

Are you certified ‘Good to Go’ for Covid?

Definitely. For full Covid info, click here.

Do you take card payments?

Sure thing – contactless, of course!

Can we bring our dog?

Dogs are welcome in the outside area to the front of the mill, but they’re strictly not allowed in any of the animal areas. We love them, but the animals that live here really aren’t keen so it’s a strict policy.

What about guide dogs and assistance dogs?

Fully trained guide dogs are welcome in all areas of the grounds as long as they remain on their working harness at all times and stay calm and quiet by their owner’s side. 

We do ask owners to understand that our animals can’t tell a guide dog from any other and may still be frightened or flappy, which can in turn be frightening to small children. So please maintain a sensible distance from our animals and keep your dog on its working harness at all times.

Other official assistance dogs are welcome in the outer grounds and cafe, but please understand that we can’t allow them into any of the animal areas to save distress to our birds and animals who are not used to the presence of dogs.

Guide dogs in training

If you would like to bring a guide dog in training, please contact us in advance so that we can understand how the dog may react around birds and animals. We are keen to assist in the training of dogs, but need to consider our animals whose welfare comes first.

Are the grounds suitable for wheelchairs and mobility scooters?

We have full accessibility information at www.claythorpewatermill.com/accessibility.

Can I use the café without paying admission?

Sure. Entry to the animal and play areas however is for paying guests only.

Is it a working watermill?

Claythorpe was last a working mill in the late 1970s. You can still see the unusual turbine and the millstones, just as they were left when the last miller died in 1977, however the mill itself is no longer operational.

I’m coming to one of your evening events. Do I need to pay admission as well?

The animal and waterside areas are closed off during our evening cinema, music, theatre and dining events. There is no extra admission on top of the ticket price for these events as there is no access to the animal areas.